Return & Refund Policy
While availing any of the payment method's offered by Shopephone.com is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to :
Cancellation & Refund of order
Shopephone.com reserves the right to cancel any order without any explanation for doing so, under situation where Shopephone.com is not able to meet the requirement of the order placed or during the misuse of gift coupon. However, Shopephone.com will ensure that any communication of cancellation of an order, so cancelled, is intimated by email or through phone within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
Return and Refund Policy
30-Day Simple Return Policy
In case you want to return the product purchased online through Shopephone.com, you can do so, within the time period of 30 days from the date of dispatch. But, do ensure that the products returned are not rendered unsealed. Below mentioned are conditions that would not be considered valid for the return of the products purchased. As the products get returned & received by us, you can either opt for cash back or a refund voucher.
Mobiles And Accessories:The seal of the box must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 7 days, from the date of delivery.
Eyewear: The sunglasses must be returned in the original packing along with the cleaning cloth provided. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.
Watches: These should be returned in the original packing. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.
Bags: The beads and other components should be intact and the bag should be free from scratches.
Shoes: There should not be any fold marks, dirt or scratches. If found, the shoes will be considered as used and will not be returned.
How does it work?
Follow these simple steps to return a product:
Place the product in its original packingInsert the original invoice and also mention the order number on a paperSeal the pack properlySend it
You need to follow these procedures to send the product:
The refund process for the money will be initiated only after the product is received by the Shopephone.com authority. You would be duly called by our executive and asked for the conformation of the cash back or the refund voucher.
The amount will be paid back through the same way it was paid. If the payment of the product was made by Credit Card or Net-Banking, the same would be refunded. And if the payment was made by cheque or DD, we will also send the cheque on the billing address of the buyer. Initially, the refunds are processed within 30 working days but, in case of payments via cheque may take few more days to get delivered to the respective billing address. The fund will be credited as you deposit the cheque.
The above stated Return Policy is applicable only for the Indian Customers. We won’t entertain any exchange, returns or refunds for the products sold to international clients. This is due to prohibitive shipping costs.